Return & Exchange

We deliver high-quality, trendy products. If your item is damaged or not as expected, you can return or exchange it within 30 days of delivery (starting from the delivery date). We process refunds within 2 business days after receiving your return.

  • Yes, We accept returns for defective and non-defective products.
  • Return Window: 30 days from delivery.
  • Return Label: Customer pays return shipping.
  • Restocking Fee: None
  • Refund Time: Processed within 2 business days after receiving the return.
  • Order Cancellation Policy: Read here
  • Business Hour: Monday – Friday, 9:00 AM to 6:00 PM

Report Any Issues

If there is any dissimilarity, defect, or damage that may have occurred during shipment, please let us know within 3 working days. We will resolve the issue as soon as possible.

Damage While Shipping

If any kind of damage happens during shipment, email us immediately. Attach images of the damaged area within 24 hours of delivery.

Delay in Arrival

If your order does not arrive within 29 working days from the time of order confirmation, customer confirmation, and payment confirmation, a refund policy applies.

For Wrong Size

Contact our customer service team for a size change within 3 days of delivery. Please email us a few images of the jacket if the size is not the same as your order. We will arrange an exchange as soon as possible.

Contact Information

Company Name: William Jack Real Leather PVT LTDWebsite Name: Stegaro.comCompany Number: 80 636 845 200Office Address: 3/44-50 Meehan St Granville 2142 NSW Sydney AustraliaEmail: sales@stegaro.comContact No: +61 416 553 473Business Hour: Monday – Friday, 9:00 AM to 6:00 PM